Maintenance contracts
A fault or breakdown of your e-commerce platform means not only a possible loss of revenue but also stress. To minimize potential risk, choose a maintenance contract for your Smartstore e-commerce system and get access to professional manufacturer support and the latest updates.
Silver Support
Cost-effective support with all basic services and update supply
- Initial installation
- Access to updates
- Online-Helpdesk | Ticketing
- 24 h response guarantee
- Liability & Warranty
Gold Support
Extended support with rapid response time and update service
- Silver Support
- 8 h response guarantee
- Update service by manufacturer
- Liability & Warranty
Platinum Support
Premium support for business critical applications with personal guidance
- Gold Support
- Phone support
- Emergency Support
- Support for in-house developments
- Developer support by e-mail
- 4 h response guarantee
Maximum support
You can easily cover your individual support needs with one of our three maintenance contracts. All maintenance contracts can be combined with any Smartstore Edition. So you can be sure to get the best support for your edition. Whether you are a developer, agency or end user, the Smartstore Service Packages offer the best solution for you.
Ready to get started?
Contact us for a free consultation.